Terms of Service

Please read these Terms of Service ("Terms", "Terms of Service") carefully before using our consultation services operated by Common Client Mistakes During Consultations ("us", "we", or "our").

Your access to and use of our services is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and clients who access or use our services.

By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access or use our services.

1. Services Description

We provide professional consultation services focused on identifying and addressing common client mistakes during consultations. Our services include but are not limited to diagnostic consultations, communication workshops, implementation coaching, and expectation management training.

2. Appointments and Scheduling

When booking a consultation, you agree to provide accurate and complete information. You are responsible for attending scheduled appointments on time. Cancellations must be made at least 24 hours in advance to avoid cancellation fees. We reserve the right to reschedule appointments if necessary, with reasonable notice provided to clients.

2.1 Late Arrivals

If you arrive late for a scheduled appointment, your session will still end at the originally scheduled time. If you are more than 15 minutes late, we may need to reschedule your appointment and a cancellation fee may apply.

2.2 No-Shows

Failure to attend a scheduled appointment without prior notice will result in a no-show fee equal to the full consultation fee. Repeated no-shows may result in the termination of our professional relationship.

3. Payment Terms

Payment is required at the time of service unless otherwise arranged in advance. We accept major credit cards, bank transfers, and other payment methods as specified at the time of booking. All fees are non-refundable unless otherwise stated in our refund policy.

3.1 Fee Changes

We reserve the right to modify our fees at any time. Any fee changes will be communicated to clients in advance and will not affect pre-paid services.

3.2 Invoicing

For ongoing services, invoices will be issued on a monthly basis. Payment is due within 14 days of invoice receipt unless otherwise specified. Late payments may incur additional fees.

4. Client Responsibilities

As a client, you are responsible for:

• Providing accurate and complete information relevant to your consultation
• Actively participating in the consultation process
• Implementing recommendations at your own discretion and responsibility
• Maintaining appropriate and professional behavior during all interactions
• Respecting the boundaries of the professional relationship

5. Intellectual Property

All materials provided during consultations, including but not limited to worksheets, guides, assessments, and digital resources, are protected by intellectual property laws. You may use these materials for your personal use but may not reproduce, distribute, or sell them without our express written permission.

6. Confidentiality

We take client confidentiality seriously. Information shared during consultations will be kept confidential except in cases where:

• You provide written consent to share information
• Disclosure is required by law
• There is a threat of harm to yourself or others
• The information is needed for billing purposes

7. Results and Guarantees

While we strive to provide high-quality consultation services, we cannot guarantee specific results. The effectiveness of our services depends on various factors, including client implementation and external circumstances beyond our control. Our services are provided "as is" without any warranties or guarantees.

8. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your use or inability to use our services
• Any actions or decisions taken based on information or advice provided during consultations
• Unauthorized access to or use of our systems or your personal information
• Any other matter relating to our services

9. Termination

We reserve the right to terminate or suspend access to our services immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, if you breach the Terms.

You may terminate your engagement with our services at any time by notifying us in writing. Upon termination, any outstanding fees for services already provided will remain due and payable.

10. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our services after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use our services.

11. Governing Law

These Terms shall be governed and construed in accordance with the laws of Poland, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

12. Contact Information

If you have any questions about these Terms, please contact us at:

Common Client Mistakes During Consultations
3 Ulica Nowy Świat
Warsaw, Poland
Phone: +48 503 927 461
Email: [email protected]